Shipping & Returns
SHIPPING POLICY
Please note: returns are not permitted during 29.11.-02.01.25. Thank you!
The majority of our jewelry is handmade just for you.
We always try our best to ship out the product(s) as soon as possible. The production time after your order takes up to 7 business days before shipping.
As soon as your order has been shipped, you will receive an automatic shipping confirmation via email, which also contains your tracking number.
RETURN & EXCHANGE POLICY
If you would like to return your order please reach out to us via e-mail: info@sweetcrafts.shop
You have the right to return the goods within 30 days of receipt of your order without giving reasons.
Please note:
• we are not able to accept returns of personalised/customized/used jewery.
• we do not yet bear the return costs for the time being and that your package must be sufficiently stamped. We also advise you to keep the postal receipt of your return, in order to have a proof in case we do not receive your package.
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TAXES & DUTIES
The shipping costs don't include customs & tax duties which may be charge in addition on import. We don't refund orders.
Please note that we can not take any responsibility for parcels that can not be delivered. In this case the customer must pay for both, the original and the return shipping cost.