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Shipping & Returns

SHIPPING POLICY

The majority of our jewelry is handmade just for you.
We always try our best to ship out the product(s) as soon as possible. The production time after your order takes up to 7 business days before shipping.
As soon as your order has been shipped, you will receive an automatic shipping confirmation via email, which also contains your tracking number.

RETURN & EXCHANGE POLICY

You have the right to return the goods within 30 days of receipt of your order without giving reasons.
Please note that we are not able to accept returns of personalised or used jewery.

 

*Please note that we do not yet bear the return costs for the time being and that your package must be sufficiently stamped.
We also advise you to keep the postal receipt of your return, in order to have a proof if we do not receive your package.*

TAXES & DUTIES

The shipping costs don't include customs & tax duties which max be charge in addition on import. We don't refund orders

Please note that we can not take any responsibility for parcels that can not be delivered. In this case the customer must pay for both, the original and the return shipping cost.

For more questions please contact us via e-mail
Sweetcrafts.info@gmail.com

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